Which of the following is NOT listed as one of the four main types of body language used to communicate with clients?

• A. Eye Contact
• B. Facial Expressions
• C. Voice Tone
• D. Posture

Answer: (C)

Body language communicates through visible, physical cues you use with clients: eye contact shows attentiveness and confidence, facial expressions convey understanding or empathy, posture signals openness and engagement, and gestures reinforce what you’re saying. Voice tone, while important for how your message is received, travels through sound rather than through physical movement, so it’s considered a vocal or para-linguistic cue rather than body language. Because of that, voice tone isn’t counted among the four main types of body language used to communicate with clients.